An IT Service Manager with 10+ years commercial experience concentrating primarily with ITIL, Service Now, Incident Management whilst combining business analysis, service request management, project management and problem management for financial services, most recently for the largest investment bank in Turkey.

 

Has designed and implemented ITIL based processes for IT units including helpdesks, demand managers, first and second level support teams. Has implemented service desk tools such as Service Now which is an ITSM solution for enterprises. Managed a budget of up to £110,000. Managed IT teams of 3-15, liaised with both business and technical stakeholders.

 

A results-driven leader with strong communication skills and the ability to liaise at all levels in an organisation who has consistently delivered results in fast-paced and challenging environments.

Effective client facing abilities, as well as a collaborative working style have ensured timely service delivery in corporate as well as SME environments. The ability to translate technical solutions into business concepts has enabled stakeholder buy-in as well as establishing sustainable stakeholder relationships.